1. Introduction

Welcome to CoverVista (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase on www.covervista.in.

2. Information We Collect

We may collect the following types of information:

  • Name, email address, phone number, and shipping address
  • Order details and transaction information
  • Device data such as browser type, IP address, and usage behavior
  • Communication data (messages, queries, support requests)
  • Cookies and tracking information for site performance

We do not store your payment card or UPI details. Payments are securely processed by trusted payment partners.

3. How We Use Your Information

Your information is used for:

  • Processing and fulfilling orders
  • Providing order updates and customer support
  • Improving our website and product offerings
  • Personalizing your shopping experience
  • Preventing fraud and ensuring security
  • Sending promotional emails (only with your consent)
4. Sharing of Personal Information

We do not sell your personal data.
We may share information only with:

  • Delivery partners (for shipping your order)
  • Payment processors (for secure transactions)
  • Analytics and marketing service providers (to understand website performance)
  • Legal authorities, if required by law

All third-party partners follow strict data protection standards.

5. Cookies & Tracking

We use cookies to:

  • Improve website speed
  • Store user preferences
  • Analyze visitor behavior
  • Enhance shopping experience

You may disable cookies, but some website features may not function properly.

6. Data Security

We use SSL encryption, secure servers, and safety protocols to protect your data.
However, no online method is 100% secure. You use our site at your own risk.

7. Shipping Policy Overview
  • Domestic orders ship within 5 working days
  • International orders ship within 15 working days
  • Fast shipping available within India
  • Tracking details will be provided after dispatch
8. Return & Refund Policy Overview

We follow a No Return & No Refund Policy, except in cases where:

  • The product arrives damaged
  • The wrong item is delivered

Such issues must be reported within 24 hours with photo/video proof.

9. Your Rights

You can request:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of your data (if not required for legal or order reasons)
  • Opt-out from promotional emails anytime

Contact us to exercise these rights.

10. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for their privacy practices or content.

11. Policy Updates

We may update this Privacy Policy from time to time.
The updated version will always be available on this page.

12. Contact Information

For any privacy-related questions, contact us:

CoverVista
📧 Email: covervista@gmail.in
📞 Phone: +91 96729 88178
📍 Address: Shop No. 124, Municipal Market, Karol Bagh, New Delhi – 110005